At WEVA, we want you to be completely satisfied with your purchase. If you are not happy with your order, we are here to help.

1. Our Standard Return Window

You have 7 calendar days from the date you received your item(s) to initiate a return.

To be eligible for a return and refund:

  • The item must be unused, unwashed, and in resalable condition (for Fashion items, clothing tags must still be attached).
  • The item must be in its original packaging, complete with all manuals, accessories, and promotional materials.
  • You must provide the receipt or proof of purchase (your order number).

2. Non-Returnable Items (Exceptions)

Due to health, safety, and hygiene reasons, the following categories of items are generally non-returnable unless they arrive damaged or defective:

  • Hygiene & Wellness: Products from the Intimate Wellness, Beauty & Personal Care, and opened Baby Care categories (e.g., used cosmetics, feeding supplies, pierced earrings).
  • Opened Media: Downloadable software, gift cards, or media where the seal has been broken.
  • Final Sale Items: Any item explicitly marked as “Final Sale” or “Non-Returnable” on the product page.
  • Perishable Goods: (If applicable, e.g., food items).

3. How to Initiate a Return

  1. Request: Email us at [ info@weva.store ] with your Order Number and the reason for the return.
  2. Authorization: We will review your request and send you a Return Merchandise Authorization (RMA) number and detailed shipping instructions. Do not send items back before receiving an RMA.
  3. Shipping: You are responsible for the return shipping costs. We strongly recommend using a trackable shipping service and insuring the package, as we are not responsible for packages lost or damaged during return transit.

4. Refunds

Once your return is received and inspected:

  • Approval: If the return is approved, we will notify you and process a refund to your original method of payment.
  • Timeline: Please allow 20-30 business days for the credit to appear in your account, depending on your bank or payment provider’s processing times.

5. Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange a damaged item for the same product, please contact us immediately at [ info@weva.store ] for assistance.

6. Damaged or Incorrect Orders

If your order arrived damaged, defective, or if you received the wrong item (e.g., an incorrect model in Electronics or Tools), please:

  • Contact us immediately (within 48 hours of delivery).
  • Include your Order Number and clear photos of the damage or the incorrect item.
  • We will cover the cost of return shipping for these specific circumstances and send you a replacement or issue a full refund.

7. Contact Us

If you have any further questions about our policy, please contact us:

Email: info@weva.store

Phone: +1 512-881-2205